The best way to design digital products and services is to involve the people that are going to use them. It's obvious really, actual users are best placed to describe their desires, frustrations and struggles. What we do is listen to these views and synthesise them into new design possibilities for clients.
We use a number of user centred design methods that eliminate the guesswork, get quickly to a strategic destination and develop prototypes of the most viable solutions.
Our methods are constantly evolving and closely the align with those of the Government Service Design Manual, the (Double Diamond service design) method and various aspects Google Design Sprints.
Discovery
A short phase, in which we start researching the needs of your service’s users, what your business goals are, what you should be measuring, and explore technological or security related constraints.
Alpha
A short phase in which we take the knowledge gained during Discovery - along with any decisions made with you in the feasibility review - as a basis for the scope of the overall project. We move as quickly as possible into design and development of the IA and UX and testing with a small group of users or stakeholders, and getting early feedback about the design of the service.
Beta
We're now developing against the demands of a live environment, understanding how to build and scale while meeting user needs.
Live
The work doesn’t stop once the product or service is live. We'll be iteratively improving it, reacting to new needs and demands, and meeting targets set during development.
Get in touch to discuss how we might help you develop and launch your new service.
