Service Design

Improving systems, communication and customer experience at every touchpoint

Service design methods underpin all of our work. During the discovery phase these methods might include:

  • Design workshops
  • Stakeholder workshops
  • Value proposition
  • Ethnographic research

We don't have a one size fits all approach and instead, taylor the most appropriate methods of uncovering insight to your specific business scenario.

The outputs from a intensive discovery phase, while hard to predict, could include:

  • Service prototypes
  • Customer journey maps
  • New product or service propositions
  • Business canvas models and value propositions.

Our service design approach is geared to uncovering new service propositions, improving existing services and delivering improved customer experience that provides you with the competitive advantage in your sector.